Shipping and returns

Collection in store (free)

You can collect your order free of charge at our store in Ctra. Málaga, 18 · 11205 Algeciras (Cádiz), Spain. We will call or email you as soon as it is ready. You can pay by cash or card on collection if you chose that option.

Home delivery

Free delivery on orders over 600 € (VAT included, after any discount) for addresses in Spain. We also ship to the whole of Europe, with a delivery cost depending on the destination (we confirm it before dispatch). Your basket and the checkout show whether your order already qualifies for free delivery.

For orders of 600 € or less — and because many of our products (fireplaces, stoves, barbecues) are bulky and heavy — the transport cost depends on the delivery area. In those cases we will confirm the delivery charge after receiving your order and before processing it, with no obligation on your part until you accept it.

If you are in a hurry or would like an estimate beforehand, give us a call and we will tell you the approximate cost for your area.

Right of withdrawal (14 days)

As a consumer you have the right to withdraw from your purchase within 14 calendar days of receiving the product, without giving any reason, in accordance with Spanish consumer protection law.

To exercise this right, notify us with an unambiguous statement (for example an email to pierrechimen@pierrechimen.com or a letter to Inter Pierre, S.L., Ctra. Málaga 18, 11205 Algeciras, Cádiz, Spain). Once we receive your notice we will refund the payments received, including standard delivery costs, without undue delay. Full details are available in our general terms of sale.

Returns and exchanges

If you would like to return or exchange a product, get in touch and we will explain how to proceed depending on the condition and the characteristics of the item. The product must be returned in good condition and, if possible, in its original packaging.

Faulty or damaged products

All our products carry the statutory warranty. If you receive a faulty item or one damaged in transit, let us know as soon as possible and we will sort it out: repair, replacement or refund as appropriate.

Payment methods

You can currently pay by bank transfer (we give you the order number as the reference) or in store on collection (cash or card). Online card payment is coming soon.