General terms and conditions of sale

General terms and conditions of sale

GENERAL TERMS AND CONDITIONS OF SALE

Complaints and claims

As a user or end consumer, we make the following communication channels available to you (956 657 425 or pierrechimen@pierrechimen.com) so that you can submit any complaint or claim, which we will try to resolve as quickly as possible, providing the corresponding acknowledgement of receipt. You may likewise request information about the goods offered or contracted through our website.

Where a claim submitted directly by the consumer to the seller cannot be resolved, under the legislation in force the trader must provide the consumer with information as to whether it is a member of an alternative consumer dispute resolution body, or whether it is required by a rule or code of conduct to take part in proceedings before a specific body. Accordingly, we set out below the details of how you can properly channel your claim

Right of withdrawal

You have the right to withdraw from this contract within fourteen calendar days without giving any reason.

The withdrawal period will expire fourteen calendar days from the day on which you, or a third party indicated by you other than the carrier, acquired physical possession of the goods.

To exercise the right of withdrawal, you must notify us (Inter Pierre, S.L, Carretera a Málaga 18, 11205 Algeciras, Cádiz, Spain, 956 657 425 and online@pierrechimen.com) of your decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or email). You may use the model withdrawal form set out below, although its use is not compulsory (

link to the withdrawal form

).

To meet the withdrawal deadline, it is sufficient for the communication concerning your exercise of this right to be sent before the relevant period expires.

Consequences of withdrawal

In the event of your withdrawal, we will reimburse all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery we offer) without undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will make that reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any charge as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever comes first.

You must return or hand over the goods directly to (insert the name and business address, where applicable, of the person authorised by you to receive the goods), without undue delay and in any event no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline is met if you send back the goods before that period has expired.

You must bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

In the case of a contract for the provision of services, insert the following:

If you have requested that the provision of services begin during the withdrawal period, you will pay us an amount proportionate to the part of the service already provided at the time you communicated your withdrawal to us, in relation to the full coverage of the contract.

Guarantee

The seller will be liable to the consumer for any lack of conformity that becomes apparent within three years of delivery, which will be deemed to have taken place on the date shown on the invoice or purchase receipt, or on the delivery note if this is later.

Unless proven otherwise, any lack of conformity that becomes apparent within two years of delivery of the goods will be presumed to have existed at the time of delivery.

The consumer may require the trader to remedy the lack of conformity, to reduce the price or to terminate the contract; these steps will be free of charge for the consumer and will cover the costs necessary to bring the goods into conformity, in particular the costs of postage, transport, labour or materials.

Jurisdiction

Our company is a member of Confianza Online (a non-profit association), registered in the National Register of Associations, Group 1, Section 1, national number 594400, tax ID G85804011, Calle de Velázquez 126, 4º I – 28006 Madrid (Spain). For further information:

www.confianzaonline.es

These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Act, we inform consumers that, as a member entity and under the terms of the

Code of Ethics

, users may turn to Confianza Online for the alternative resolution of any disputes (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). Where these concern electronic transactions with consumers, or data protection when related to this field, the claims will be resolved by the Confianza Online Mediation Committee, accredited for the alternative resolution of consumer disputes. Where the claims concern digital advertising, or data protection related to this field, they will be submitted to the AUTOCONTROL Advertising Jury.

We also remind you that you can access the European Union's online dispute resolution platform through this link:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Secure payment

Bank transfer

You can make the payment to the following account number: ES3201822096510201639213 You will automatically receive an email with the order and your order number so that you can make the payment. Please note that your order will not be processed until we have verified that the transfer has been made.

How do I know whether the payment has gone through correctly?

You will receive a payment confirmation email from Pierre Chimen. From that moment we begin preparing your order. For payments by transfer you will receive a first email acknowledging the order and a second one confirming receipt of the payment. Bear in mind that payment by transfer may take 1-3 days.

Credit card (Visa and Mastercard)

We provide extra security through the Verified by Visa and Mastercard SecureCode payment security service. Your card issuer will display a screen asking for a security code, either a card PIN or a code sent by SMS. Once the code has been entered, your financial institution will confirm that it is indeed you making the purchase and not someone else, and will allow the purchase to be completed.

Shipping and returns

Shipping of the parcel

As a general rule, parcels are dispatched within 48-72 hours of receipt of payment.

Shipping costs include handling and packaging costs as well as postage costs. Handling costs are a fixed price, whereas transport costs may vary according to the total weight of the parcel. We advise you to group all your items in a single order. We cannot combine two different orders, and shipping costs will be applied to each one individually. We do everything possible to protect all fragile items.

The boxes are large and your items will be well protected.

The final price of your order will be calculated automatically once you have provided the full shipping destination information. This will allow us to give you an accurate quotation based on the location the product will be sent to.

If the total value of the basket is under €600 there will be a shipping cost of €40 in total; if it exceeds €600 shipping will be free.