Refund Policy: Satisfaction Guaranteed

At Pierre Chimen Chimeneas, we strive to provide you with the highest quality products and services. However, we understand that on certain occasions, expectations may not be fully met. To ensure your satisfaction, we have established a clear and transparent refund policy.

Refund Conditions:

Defective or Damaged Products: If you receive a defective or damaged product, we ask that you inform us within 7 days of receiving the item. We will proceed to replace the product or refund the total purchase amount, depending on your preference.

General Dissatisfaction: If for any reason you are not completely satisfied with your purchase, you have a period of 30 days from the delivery date to return the product. The item must be unused and in its original packaging. In this case, we will offer you a full refund of the product price.

Refund Process:

Notification: To start the refund process, please contact us at pierrechimen@pierrechimen.com indicating the reason for your request and attaching images in case of damaged products.

Return Instructions: We will provide you with detailed instructions for returning the product, including the address to which you should send it.

Inspection and Processing: Once we receive the returned product, we will conduct an inspection to ensure that it meets the refund conditions. We will process your refund within 5 days after receiving the product.

Refund Confirmation: We will send you an email confirmation once your refund has been processed. The exact time for the refund to reflect in your account may vary depending on the payment method and financial institution.

Customer Support:

If you have any questions or concerns about your order or the refund process, our customer service team is here to help. You can contact us through 619 078 040 / 956 657 425.

At Pierre Chimen Chimeneas, your satisfaction is our priority. We appreciate your trust in us and are committed to providing you with a positive shopping experience at all times.